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How to Raise Your Prices Without Losing Clients

By Brooke Holland..9 minutes

Last updated

Bronde balayage with warm tones and natural dimension on long hair by Brooke Holland

Key Takeaways

  • If you are booked 3 or more weeks out, turning people away, or have not raised prices in over a year, you are already late.
  • Raise by $10 to $20 per service, not $2 to $3. Small increases are not worth the stress and you will just have to raise again in 6 months.
  • Text or email clients 2 to 4 weeks before the increase. Use the script in this post. Do not apologize.
  • Most stylists keep 85% to 95% of their clients after a price increase. The ones who leave were usually problem clients anyway.

Your booth rent went up $75 this year. Your color line costs 12% more than it did 18 months ago. Your lightener went from $28 a tub to $34. You are working 40 hours a week, booked solid, and you still checked your bank account this morning and wondered where all the money went.

You know you need to raise your prices.

You have known for months.

But every time you get close, that voice starts. "What if they all leave? What if they think I'm greedy? What if they find someone cheaper?"

So you don't do it. You keep working the same hours for the same money while everything around you gets more expensive.

I wrote about the day I finally raised my own prices and what my clients actually said. That post is my story. This one is your playbook. The step by step, no guessing, here is exactly what to do guide.

How Do You Know When It's Time to Raise Your Prices?

You are ready if even one of these is true. If more than one applies, you are actually late.

You are booked 3 or more weeks out consistently.

You are turning away new clients or have a waitlist.

You have not raised your prices in over 12 months.

Your booth rent, product costs, or supply expenses went up.

You are working full days but still tight on money at the end of the month.

You are faster and more skilled than when you set your current prices.

The biggest warning sign is being busy but broke. If your calendar is full but your bank account is not, your prices are the problem. Not your work ethic. Not your talent. Your prices.

Here is a number that makes it real. If you do 8 services a day, 5 days a week, and you are undercharging by just $10 per service, that is $400 a week. Over a year, that is $20,800 you left on the table. That is a vacation. That is 6 months of booth rent. That is breathing room.

How Much Should You Actually Raise Your Prices?

Start with where you are and how long it has been.

If you raised prices within the past year, add $5 to $10 per service.

If it has been 12 to 18 months, go up $10 to $15.

If it has been 2 years or more, you probably need a $15 to $25 increase, depending on how far behind you are.

Do not do tiny $2 or $3 bumps. They are not worth the emotional energy. You will barely notice the difference in your paycheck, and you will be right back in this same position in 4 months.

Do it once. Do it right.

And you do not have to raise everything the same amount. If your color services take 2.5 hours and use $12 to $18 in product, but your cuts take 35 minutes and cost $2 in product, it makes sense to raise color more than cuts. Look at each service individually and ask, "Am I being paid fairly for the time and skill this takes?"

One way to check is to calculate your hourly rate for each service. Take the price, subtract your product cost, and divide by the time it takes. If you are making $22 an hour on a color that requires 10 years of skill and a cosmetology license, something is wrong. Most experienced stylists should be earning $50 to $80 or more per hour after product costs.

What Is the Best Way to Tell Your Clients?

A simple text or email, sent 2 to 4 weeks before the increase takes effect.

You do not need to have a big conversation at the chair. You do not need to explain your rent went up or that your product costs increased. You definitely do not need to apologize.

Here is a script you can copy and send today. Change the numbers to match your services.

"Hey, [name]. Quick heads up. Starting [date], my prices are updating. Cuts will be $55, color will be $110, and highlights will be $135. I wanted you to know now so there are no surprises at your next visit. Thank you for trusting me with your hair."

That is it. Send it and close your phone.

A few things to notice about that script. It says "updating," not "going up." It states the new prices clearly so there is no confusion. It thanks them. And it does not apologize or justify.

You are not asking permission. You are informing.

Should You Tell Everyone or Keep Some Clients at the Old Price?

Tell everyone. Same prices for everyone. New clients, longtime clients, your best friend, your aunt. Everyone.

The moment you start making exceptions, you create a mess. Someone finds out their friend pays less and now you look shady. You resent the clients you gave the old price to because you are doing the same work for less money. It becomes a headache.

One price. Everyone. Clean and simple.

The only exception is if someone already paid for a package or prepaid service. Honor what they already bought. But once that package is used up, they pay the new prices like everybody else.

And do not announce it on social media. You do not need strangers who have never booked with you having opinions about your prices. Text or email your actual clients. Keep it between you and the people who matter.

What Actually Happens After You Raise Your Prices?

This is the part your brain gets wrong. The worst case scenario it plays on repeat? It almost never happens.

Here is what the data actually looks like across thousands of stylists who have done this.

About 85% to 95% of clients do not say a word. They keep booking like nothing changed. A $10 to $15 increase does not even register for most people.

About 5% to 10% will stop booking. Some will tell you it is the price. Some will just disappear. And here is the thing about that group. They are almost always the same clients who showed up late, asked for discounts, complained about everything, or never tipped.

When I raised my prices, I was terrified. I expected the worst. You know what my clients said? "It's about time." And "You deserve it." The few who left over $20 were never my people. They were never going to be loyal. They were never going to value my time. And when they left, they made room for better clients.

The clients who stay after a price increase actually treat you better. When people pay more, they value the service more. They show up on time. They do not cancel last minute. They respect your boundaries.

Your prices are a filter. Let them do their job.

What Do You Say When Someone Pushes Back?

Most people will not say anything. But if someone asks why, keep it simple.

"My prices are updating to reflect my experience and the quality of service I provide. I want to make sure I can keep giving you the best results."

Then stop talking. Do not over explain. Do not list your expenses. Do not apologize.

If they get upset or say they cannot afford it, you can say, "I totally understand. If it does not work for your budget, I am happy to refer you to someone who might be a better fit."

That is not rude. That is honest. And it keeps your dignity intact.

What you never do is negotiate. You never say, "Well, I can probably work with you on that." A client asked me to "work with her" on price once. I caved and gave the discount. Went home and felt sick. Not because of the money. Because I betrayed myself. That was the last time I ever did that.

You are not a flea market. Your prices are your prices. Period.

What If You Are Not Fully Booked Yet?

This is the one that trips people up. "I can't raise my prices because my book isn't full."

But here is the truth. Low prices do not fill your book. They never have.

Good consultations fill your book. A solid pricing and money strategy fills your book. Being easy to find and easy to book fills your book. Doing great work fills your book.

Charging $30 for a haircut that should be $50 does not get you more clients. It just means you make $20 less from every person who does book.

If your book is slow, fix the thing that is actually broken. Work on your rebooking system. Improve your consultation. Ask for referrals. But do not stay cheap just because you are scared. That is punishing yourself for a marketing problem.

That said, if you are brand new and still building your skills in the first 6 to 12 months, it is okay to start a little lower while you get confident. But once you are getting consistent results, once clients are rebooking and referring friends, charge what you are worth. That moment comes sooner than you think.

How Do You Make Sure the Increase Sticks?

A price increase is only as strong as your confidence behind it.

If you raise your prices but then flinch every time someone asks "how much," you will undo the whole thing. You will start offering discounts again. You will start apologizing. And you will be right back where you started.

Here are 3 things that help the increase stick.

  1. Practice saying your new prices out loud. Say them in the mirror. Say them to your partner. Say them to your dog. "A full highlight is $150." No question mark at the end. No "I know it's a lot." Just the number. The more you say it, the more normal it feels.

  2. Stop checking to see if clients are mad. After you send the price increase text, do not refresh your messages every 90 seconds. Most people will not respond at all, and silence is not anger. It is acceptance. If you keep checking, your anxiety will fill the silence with imaginary drama.

  3. Remember your math. You are not raising prices because you are greedy. You are raising prices because your booth rent is $1,200 a month, your products cost $300 to $500 a month, your license renewal is $100 a year, your continuing education costs $500 to $2,000 a year, and you deserve to take home more than $15 an hour after all of that. Write your real numbers down. When the guilt creeps in, look at them.

If you are not sure what number you should actually be charging, our pricing formula post for booth renters walks you through the exact math based on your specific expenses and income goals.

You Have Been Undercharging Long Enough

You already know this is true. You have known it for a while.

The fear is not going away on its own. You will never wake up one morning and feel 100% ready to raise your prices. Confidence comes after you do it. Not before.

So here is your one thing for today. Pick a date. Two to four weeks from now. That is when your new prices start. Then open your phone and send the script from this post to your first 5 clients.

Five texts. That is all. You can send the rest tomorrow.

You are not being greedy. You are running a business. And you deserve to be paid for the skill, time, and care you bring to every single appointment.

Send the text. Raise your prices. The clients who matter will stay.

Frequently Asked Questions

How do you tell clients you are increasing prices?

Send a text or email 2 to 4 weeks before the new prices take effect. Keep it short, confident, and grateful. Something like: Starting next month, my prices will be updating to reflect my continued education and rising product costs. I appreciate your loyalty and look forward to continuing to take care of you. Do not over explain or apologize.

How often should hairdressers raise their prices?

At minimum once a year to keep up with rising costs for booth rent, products, and supplies. If you are consistently booked 4 or more weeks out, raise every 6 to 9 months. Product costs alone go up 3 to 8 percent per year, so standing still on pricing means you are actually making less every year.

How to raise your prices as a hairstylist?

Raise by $10 to $20 per service. Start with new clients first if you want to test the market. Give existing clients 30 days written notice by text or email. Be direct. Do not apologize. Most stylists keep 85 to 95 percent of their clients after a reasonable increase. The ones who leave were usually the most difficult clients anyway.

Is a $30 haircut expensive?

No. A $30 haircut is below average for most markets. The national average for a women's haircut is $40 to $65 depending on location. If you are charging $30 and your skills are beyond beginner level, you are likely undercharging. Use a pricing formula based on your real costs and income goals, not what feels comfortable.

How much does the average salon charge?

The average salon charges $40 to $65 for a women's haircut, $80 to $150 for single process color, and $150 to $250 for highlights or balayage. Independent stylists who specialize in a high value service often charge at the top of these ranges or above. Your price should be based on your costs and income goal, not what the stylist next door charges.

Read more about pricing and money

Pricing and Money for Solo Stylists

Want the complete system? Learn about Solo Stylist Society.

Find Out What You Should Actually Be Charging

Use the free Freedom Price Calculator. Plug in your numbers and see exactly what to charge so you can stop guessing.

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